Refund policy

Our scripts are digital content. When your payment goes through, the licence is granted to your Cfx.re account straight away and the files are available to download from Keymaster. Because the product can't be returned once it's delivered, we do not offer refunds, exchanges or store credit, including when:

• you change your mind or no longer need the script
• you bought the wrong product or bought it twice by choice
• your server doesn't meet the requirements listed on the product page
• the script conflicts with other resources or edits you've made
• you lose access to your Cfx.re account, server or our Discord, or are banned from it for breaking its rules

Some scripts are also sold as a subscription, such as a monthly plan or a pass that covers several scripts. A subscription renews and charges you every period until you cancel it, which you can do at any time from your Tebex payment history. Cancelling stops future charges. Your scripts keep working until the end of the period you've paid for, and are then removed from your Cfx.re account along with any Discord roles that came with them.

Each payment is final like any other purchase, so we don't refund the rest of a period after you cancel. If a payment fails, Tebex tries again a few times and then ends the subscription.

Every product page lists what the script needs (framework, FiveM artifacts and other resources) and links to its documentation. Please read them first. If you're unsure whether a script fits your server, ask in our Discord before paying.

At checkout you'll be asked to confirm that you understand your scripts are delivered immediately and that all sales are final.

If a script doesn't work as described on its product page, message us in our Discord or email [email protected] with your order details and what you're seeing. We'll help you get it running, and where it's a fault in the script we'll work on a fix.

Billing errors are not purchases. If you were charged more than once for a single order because of a payment problem, contact us and we'll work with Tebex to put it right.

Payments are handled by Tebex Limited, which sells the licence to you as the merchant of record. Tebex's checkout terms also state that purchases are final except where consumer law requires otherwise. For payment problems you can also contact Tebex support.

Please talk to us before opening a chargeback or dispute with your bank or payment provider. If a payment is reversed, the licence and any Discord roles that came with it may be removed, and we may decline future orders from that account.

This policy doesn't limit any rights you have under consumer law that can't be excluded by agreement.

If you live in the UK or the European Union, you normally have 14 days to cancel an online purchase. For digital content that isn't supplied on a physical medium, that right ends once delivery has begun with your express consent and your acknowledgement that you lose the right to cancel. You give that consent at checkout, and delivery starts as soon as you pay.

For anything about an order, message us in our Discord or email [email protected].